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HOW
TO USE JUNK MAIL FILTERING AND ANTI-VIRUS PROTECTION
SERVICES
ACCESS YOUR PERSONAL MESSAGE CENTER
- You will receive an activation notice that contains
password instructions for accessing your Message Center
with a link to the login page. To log in, enter your
email address and your password. Log in at http://www.VisionFriendly.com/login.
If your login fails, you will be provided with instructions
for how to retrieve your password.
- In some cases, you may be supplied with only a temporary
password and will be asked to choose a personal password
after first login.
- After you log in you will arrive at your Message
Center where you can see if suspicious messages have
been quarantined. You are the only one that has access
to this password-protected site.
CHECK YOUR MESSAGE CENTER FOR QUARANTINED
EMAIL
For any messages quarantined as junk email, you can:
- Read the sender and subject of the suspicious messages,
and select messages to DELETE or DELIVER. To delete
or deliver messages "in bulk", select any messages
using the checkbox next to each message or use the
one checkbox in the header to select/unselect them
all at once.
- Read the body of the message by clicking on the
subject line. You can then delete or deliver after
you determine if the email is junk or legitimate:
Delete: Deleting the message will keep it
from reaching your in box. The message is moved
to the Trash where it will expire after 7 days from
when it first arrived in your Message Center.
Deliver: Legitimate email should be delivered
to your in box. After you deliver a message, you'll
receive a message asking whether to "approve" the
sender(s) to your Approved Senders list - approving
this will prevent future messages from that address
from being quarantined in your Message Center. NOTE:
Delivered messages are also moved to the Trash once
they are forwarded to your inbox.
CONFIGURE YOUR SETTINGS
You can adjust your settings at any time to better suit
your personal preferences.
At the top of your Message Center, click the link for
the service you wish to configure. The link will display
a green or red button to show whether the service is
active or inactive, respectively.
Junk Email
Click the "Junk Email" link; if necessary, click the
ON button to activate basic filtering.
You can additionally customize personal settings
by clicking the following titles:
- Filter Categories
Filter out potentially offensive email topics like
"Get Rich Quick"; "Sexually Explicit"; "Racially
Insensitive"; and "Special Offers". This setting
heightens the sensitivity towards these specific
categories.
- Filter Sensitivity
Junk Email filters are pre-set to Lenient, Moderate,
or Aggressive by your email provider. We recommend
you monitor how much legitimate email is quarantined
and adjust your filter sensitivity accordingly to
your comfort level, especially after you have "Approved"
any critical senders beforehand.
- Blocked and Approved Senders
You can block or approve specific senders ("user@company.com")
or domains ("company.com") by entering addresses
manually. (NOTE: most professional spammers change
their addresses often, making it difficult to block
a specific junk email sender with this setting)
Virus Protection
All of your messages are scanned for viruses. If a
virus is detected, it is quarantined in your Message
Center and you will be sent an email notification.
You can turn virus protection ON or OFF. Postini recommends
having virus protection always turned on for safety.
MONITOR YOUR MESSAGE CENTER
Initially we suggest you monitor your Message Center
often. The junk email filters "remember and learn" from
your interaction, and become more accurate with time.
You can approve or block senders and adjust the filter
tolerances to make the service more effective.
NOTIFICATIONS OF QUARANTINED EMAIL
You will receive a periodic notice of all junk mail
held in your Message Center. You can visit your Message
Center to review them, or take no action and the quarantined
messages will be automatically deleted after 14 days.
QUESTIONS OR TECHNICAL PROBLEMS
If you have any problems or questions please email us
at Support@VisionFriendly.com.
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