WINDOWS 2003 PLATINUM HOSTING PLAN

Server Hardware
VisionFriendly NC is committed to providing the most secure and fail safe hosting services available anywhere for a standard of excellence commensurate with the best practice in the industry.  Network uptime and server availability are of the highest importance.  The following service levels are designed to assure VisionFriendly NC's customers of ultimate performance and maximal uptime.

Using the VisionFriendly NC Windows 2003 Platinum plan the customer will be running on:

Dual 3.0GHz Intel P4 Processors (or faster) with 1GB RAM, 2 250 GB SATA Hard Drives with RAID 1, running Windows Server 2003.

There are 3 levels of redundancy at the DNS level. All servers are protected by a firewall. Each SQL transaction is replicated on a second server of equal or greater performance.

Each server has Raid 1 technology in case of a hard drive failure.

Under the Platinum Plan each Web Site update (HTML, ASP code, etc.) is duplicated on the second server whenever a change is made to the primary server.

For disaster recovery all site files and databases are copied to the VisionFriendly NC servers in Sugar Grove, IL every night. As a forth layer of precaution, monthly copies of the data are taken off-site for secure storage.

SUPPORT

Server Hardware Replacement
VisionFriendly NC guarantees the functioning of all hardware and will replace any failed component at no cost to the customer within one (1) hour following VisionFriendly NC's receipt of customer's trouble ticket concerning the hardware issue and VisionFriendly NC's identification of the failed hardware ("Replacement Guarantee"). "Hardware" means the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware (this does not include the time required to rebuild a RAID array or the reload of the operating systems and applications or changes to Dedicated Hardware during Maintenance).

100% Network Uptime
VisionFriendly NC guarantees that the network the servers are on will be available 100% of the time, excluding Maintenance, as defined below. Customers are eligible for a credit for Network Downtime for any failure in the Network, which can be verified by VisionFriendly NC's technical support team. "Network Downtime" is defined as an inability to transmit and receive data caused by failure of network equipment managed by VisionFriendly NC, excluding Maintenance.

Remedies
In the event VisionFriendly NC fails to meet the Replacement Guarantee or customer experiences Infrastructure Downtime or Network Downtime as outlined herein, provided Customer follows the procedures outlined herein, VisionFriendly NC will apply a credit ("Credit") to customer's account in an amount equal to five percent (5%) of the Net MRC for the affected account for each hour of downtime or fraction thereof. "Net MRC" means the monthly recurring charge for hosting service for the server experiencing the issue excluding any add-on or optional services which are not included as part of the standard hosting plan but are included as part of such customer's monthly recurring charge.

All downtimes will be measured from the time the call is received and validated by VisionFriendly NC to the time VisionFriendly NC, in its sole discretion is able to resolve the issue. Customer may not receive more than 1 Credit per incident and in no event will Customer receive greater than one month's Net hosting invoice.

Customer must be a VisionFriendly NC customer in good standing to receive the Credit. No Credit will be applied to accounts that are past-due or for accounts that are cancelled before the conditions for payment of the Credit are met. Upon cancellation of the customer's account, any outstanding or previously accrued Credits will be forfeited. Credits will be applied against purchases or renewals for which payment is due after the date the credit is applied. Credits will not be applied against past due balances.

Exceptions
Customer shall not be entitled to any Credit hereunder if Infrastructure Downtime or Network Downtime is caused by: (i) actions of the Customer or others authorized by Customer to use the Service under the Agreement; (ii) the failure of power, facilities, equipment, systems or connections not provided by VisionFriendly NC; (iii) the failure of Third Party Service to VisionFriendly NC's network; (iv) application, software, or operating system failure, (v) the result of network maintenance activity, (vi) Denial of Service attack, hacker activity, or other malicious event targeted against VisionFriendly NC or an VisionFriendly NC Customer, or (vii) failure of any Network or Internet Infrastructure not owned or managed by VisionFriendly NC. Server Hardware Replacement guarantee does not include time required to perform data restores and backups if applicable.